FREQUENTLY ASKED QUESTIONS
WHAT IS WINABRAND?
Winabrand is an independent multi-brand online shop, run by COMPAÑÍA BALLENITA 98, S.L. We select fashion, footwear, accessories and other items from well-known brands, prioritising opportunities that offer good value for money.
ARE THE PRODUCTS GENUINE?
Yes. All products offered by Winabrand are genuine.
We work with wholesalers, B2B platforms and European companies specialising in the management and distribution of branded products. We require sufficient commercial documentation to verify their origin and traceability. We do not list products whose authenticity or origin cannot be adequately verified.
Winabrand is an independent multi-brand shop and does not imply any affiliation with, sponsorship of or official distribution by the brands, unless expressly stated.
WHY ARE YOU ABLE TO OFFER SPECIAL PRICES?
Our suppliers source opportunities arising from overstock, production surpluses, cancelled orders, seasonal changes, previous collections and commercial clearance sales.
This enables us to offer genuine products at competitive prices without compromising on their authenticity or quality.
The reference price may correspond to the brand’s recommended retail price or the usual market price. Prices may vary between shops, seasons and countries.
ARE THE PRODUCTS NEW?
Yes. Unless the product description expressly states otherwise, the items are new and have not been used.
They are normally delivered with their original labels and packaging where applicable. For certain items from clearance sales, the outer packaging may show minor variations or signs of storage, without affecting the product itself.
HOW CAN I TELL IF AN ITEM IS AVAILABLE?
The catalogue and stock levels are updated regularly using information provided by our suppliers.
As some products have very limited availability and are sold simultaneously through different channels, in exceptional cases an item may sell out whilst your order is being processed. Should this happen, we will offer you an alternative or a full refund of the amount paid.
WHERE ARE ORDERS SHIPPED FROM?
Products may be dispatched from various fulfilment centres, mainly located within the European Union.
If an order contains items handled by different suppliers or warehouses, it may be delivered in more than one parcel and on different dates, without this incurring any additional standard delivery charges for the customer.
HOW CAN I TRACK MY ORDER?
Once your order has been prepared and dispatched, you will receive a dispatch confirmation by email and, when available, a tracking number or link.
You can email support@winabrand.com if you need help with the status of a delivery.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
The delivery time depends on the product, the warehouse of origin, the carrier and the destination.
As a guide, the estimated delivery time is 5 to 8 working days for mainland Spain, 7 to 12 working days for the Balearic Islands and 5 to 10 working days for eligible destinations within the European Union. During periods of high demand, public holidays or logistical issues, delays beyond Winabrand’s control may occur.
HOW MUCH DOES DELIVERY COST?
For mainland Spain, the Balearic Islands and European Union destinations listed at checkout, standard delivery is included in the price of the products. No additional charge is applied for standard delivery at checkout.
For destinations not eligible for direct purchase, please contact support@winabrand.com in advance and we will confirm whether delivery is possible and the relevant terms and conditions.
DO YOU DELIVER TO THE BALEARIC ISLANDS?
Yes. Standard delivery to the Balearic Islands is included. The estimated delivery time may be longer than for mainland Spain, usually between 7 and 12 working days.
DO YOU DELIVER TO THE CANARY ISLANDS, CEUTA AND MELILLA?
Before placing an order for delivery to the Canary Islands, Ceuta or Melilla, please email us at support@winabrand.com, stating the product you wish to purchase, the quantity and the delivery postcode.
We will confirm in advance whether delivery is possible, the cost, the estimated delivery time and any potential customs charges, taxes or administrative fees. Please do not place your order until you have received our confirmation.
These purchases are subject to the applicable legal rights. In the event of cancellation, the direct costs of returning the goods will be borne by the customer. If the product is incorrect, faulty or arrives damaged, Winabrand will bear the costs as required by law.
WHAT HAPPENS IF MY COUNTRY IS NOT LISTED AMONGST THE AVAILABLE DESTINATIONS?
Please email us at support@winabrand.com before placing your order.
We will assess the possibility of delivery on a case-by-case basis and inform you of the cost, estimated delivery time, any potential customs charges and the applicable terms and conditions before you confirm your purchase.
CAN I RETURN A PRODUCT?
Yes. For online purchases, you generally have 14 calendar days from receipt to notify us of your decision to cancel, subject to any legal exceptions.
Before sending any returns, you must request authorisation by writing to support@winabrand.com. We will provide you with instructions and the correct return address. Do not send the product directly to the sender listed on the parcel.
The item must be returned unused, with its labels, accessories and original packaging, wherever possible. In the case of voluntary cancellations, the direct costs of returning the item are borne by the customer.
Please see our Returns and Refunds Policy for full details.
WHAT HAPPENS IF I RECEIVE THE WRONG, DEFECTIVE OR DAMAGED PRODUCT?
Please contact us as soon as possible at support@winabrand.com, quoting your order number and attaching photographs of the product, the packaging and the delivery label.
Once it has been confirmed that there is an error, defect or damage covered by law, Winabrand will arrange the appropriate solution and bear the relevant costs. This does not limit the consumer’s statutory rights.
DO THE PRODUCTS COME WITH A WARRANTY?
Yes. All products are covered by the relevant statutory warranty depending on the product, the consumer’s country and the applicable regulations.
The guarantee covers lack of conformity and manufacturing defects, but not normal wear and tear, improper use, accidents or damage caused by failure to follow the care instructions.
WILL I RECEIVE AN INVOICE?
Yes. Purchases made on Winabrand will be documented by the relevant invoice or proof of purchase.
To request an invoice with specific tax details, please ensure you provide us with the necessary information correctly during the purchase, or email us at info@winabrand.com.
HOW CAN I FIND OUT ABOUT NEW ARRIVALS AND OFFERS?
You can subscribe to our newsletter to receive information about new arrivals, exclusive offers, sales and limited-availability deals.
You can also follow Winabrand’s official social media profiles when they become available.
HOW CAN I CONTACT WINABRAND?
Customer service, orders, issues and returns:
General, commercial and legal enquiries: