Return and Refund Policy

1. Right of withdrawal

If you buy as a consumer in the European Union, you have 14 calendar days to withdraw from the purchase without having to justify your decision. The period begins on the day on which you, or a third party indicated by you other than the carrier, physically receives the products. When an order is delivered in several packages, the period begins upon receipt of the last product or package.

2. How to request a return

Before the deadline expires, send an unequivocal statement to support@winabrand.com indicating the order number and your willingness to withdraw. You can use the template included at the end of this policy, although it is not required. We will confirm the request and communicate the address and specific return instructions.

3. Return of products

Unless we offer to collect them, you must return the products without undue delay and, at most, within 14 calendar days following notification of withdrawal. Products must be returned with their accessories and, where reasonably possible, with their original packaging and labels. You will only be liable for the decrease in value caused by handling other than that necessary to verify the nature, characteristics and functioning of the product.

4. Return costs

For returns due to a change of mind, the customer assumes the direct cost of return shipping, unless Winabrand expressly indicates otherwise. If the product is incorrect, defective, unsafe, has been damaged during transport or differs substantially from its description, Winabrand will assume the reasonable cost of return or collection and will apply the remedy required by law free of charge.

5. Refunds

We will refund the payments received, including the cost of the least expensive standard delivery method offered for the order, without undue delay and, at the latest, within 14 calendar days following the date on which the withdrawal is communicated to us. We may withhold the refund until we receive the products or until you provide proof of your return, whichever comes first.

The refund will be made using the same payment method used in the purchase, unless you expressly accept another method, and no commission will be charged for the refund. The additional cost derived from having chosen a more expensive delivery method than the standard one will not be refunded.

6. Exceptions to withdrawal

The right of withdrawal does not apply when a legal exception exists, among others:

· products made to consumer specifications or clearly personalized;

· sealed products not suitable for return for genuine health protection or hygiene reasons when the seal has been removed;

· products that may deteriorate or expire quickly;

· products that, by their nature, have been inseparably mixed with other goods after delivery; and

· any other case expressly excluded by the applicable mandatory legislation.

Exceptions will only apply when all of your legal requirements are met. Opening ordinary outer packaging does not automatically eliminate the right of withdrawal.

7. Damaged, incorrect or non-conforming products

Please review your order upon receipt and contact support@winabrand.com as soon as reasonably possible if the product is damaged, incorrect, unsafe or not as described. Please provide the order number and attach photographs where useful. Requesting early communication does not reduce or eliminate any legal rights.

New products are covered by the legal guarantee of conformity during the period established by the applicable regulations, which in Spain is currently three years. When there is a lack of conformity, the legally applicable repair, replacement, price reduction or resolution/refund will be offered free of charge.

8. Cancellation before shipping

You may request cancellation before the order has been processed or shipped. We will try to stop its preparation, but we cannot guarantee it once it has started. If the product has already been shipped, the withdrawal and return procedure described above will apply.