Shipping policy
Shipping policy
1. Delivery areas
At launch, Winabrand delivers in Spain and in the other European Union countries enabled on the payment page. Availability may vary depending on the product, zip code, legal restrictions or logistics route. If the system does not accept an address, we will not be able to confirm the order for that destination.
Shipping to the Canary Islands, Ceuta and Melilla is not currently enabled at checkout and must be arranged by contacting support@winabrand.com beforehand.
2. Shipping costs and estimated delivery times
Mainland Spain
Free standard shipping, included in the product price.
Estimated delivery: 5–8 business days.
Balearic Islands
Free standard shipping, included in the product price.
Estimated delivery: 7–12 business days.
Rest of the European Union
Standard shipping: a flat rate of €9.99 per order for destinations enabled at checkout, regardless of the order value.
Estimated delivery: 5–10 business days.
Applicable shipping costs will be displayed before you confirm and pay for your order. For destinations not enabled at checkout, please contact WINABRAND beforehand to confirm availability, cost and shipping conditions.
3. Preparation and estimated deadlines
Preparation usually takes 24–72 working hours and is included in the estimated delivery times above. Times may vary depending on the product, availability and logistics centre.
Unless another period is expressly agreed, the order will be delivered, at most, within 30 calendar days following the conclusion of the contract, in accordance with applicable legislation.
4. Separate shipments
Products from the same order can be prepared in different European logistics centers and arrive in separate packages. When available, a tracking number will be provided for each package. An additional fee will not be charged for an order split decided by Winabrand after purchase.
5. Delivery address
Customer must provide a complete and accurate address. If you need to correct it, you must immediately contact support@winabrand.com. We cannot guarantee changes once preparation has started. Additional costs caused exclusively by an incorrect address may be passed on where permitted by law and explained in a transparent manner.
6. Taxes and import charges
The prices, taxes and shipping costs payable to the customer are shown before completing the purchase. For active markets in the European Union, the customer will not be required to pay import duties or customs charges not previously communicated. If a carrier requests an unexpected payment, please contact support@winabrand.com before paying so we can investigate.
7. Tracking, delay, loss and damage
When permitted by the carrier, you will receive tracking information via email or in your customer account. If your order is delayed beyond the agreed deadline, please contact us so we can investigate and, where appropriate, set a reasonable additional deadline. If delivery still does not occur, you may terminate the contract and obtain the refund required by law.
Winabrand assumes the risk of loss or damage until the customer, or a third party designated by the customer other than the carrier, physically receives the products, unless the consumer has independently hired a carrier not offered by Winabrand.
Last updated: 29 September 2026.